Frequently Asked Questions
Everything you need to know about our premium instruments and services.
How do you ensure my guitar arrives safely?
Every instrument undergoes a rigorous multi-point inspection and professional setup before being packed in a heavy-duty, reinforced shipping container with industrial-grade cushioning to prevent movement during transit.
What is your return policy for high-end instruments?
We offer a 14-day evaluation period. If you are not completely satisfied with your purchase, you can return it for a full refund, provided the instrument is in its original, mint condition with all included accessories.
Do you offer international shipping?
Yes, Feline Guitars ships worldwide. Please note that international orders may be subject to local customs duties and taxes, and we utilize specialized international couriers to ensure safe global delivery.
Are your guitars covered by a warranty?
All new guitars come with a full manufacturer's warranty. Additionally, Feline Guitars provides a one-year limited warranty on craftsmanship for our custom-built models to cover any structural or electronic defects.
Can I request a custom setup for my purchase?
Absolutely. During the checkout process, you can specify your preferred string gauge and action height. Our master luthiers will calibrate the instrument to your exact playing specifications at no extra cost.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-value purchases, we also offer secure bank wire transfers and flexible financing options through our third-party partners.